Ordering Info

How does my piece come packaged?

Each Loubijoux piece comes presented in one of our branded cotton drawstring pouches - perfect to store your piece in! Orders are sent within a shallow recyclable box which protects your jewels enroute and slips right through most letterboxes making most deliveries contactless.

Can I send a gift directly to my recipient?

Absolutely. Simply leave your gift message at checkout and we'll be happy to include that for you free of charge.


How long will it take to prepare my order?

Pieces are made to order within 1-3 working days. You will receive notification once your order is shipped.

What are my delivery options?

UK Standard Delivery

Royal Mail 1st Class Delivery

1 - 2 working days following dispatch £1.95 or FREE for orders over £35

UK Express Delivery

Delivery is via Royal Mail Special Delivery. Tracking reference is provided and a signature is required upon receipt.

Guaranteed NEXT DAY following dispatch £6.95 or FREE for orders over £65

 
Do you ship internationally?

Yes, we currently ship to non-EU countries via Royal Mail and the below methods.

Please note shipping to EU countries is temporarily suspended whilst we navigate new tax rules. EU customers can continue to shop with us via our Etsy shop where Etsy automatically collect tax at checkout.

International Standard

Please note this service does NOT include tracking

7 working days following dispatch

£5.95

International Tracked & Signed

Tracking reference is provided and a signature will be required upon receipt. Not available to all countries.


7 working days following dispatch

£11.95

Orders over £50 are upgraded to this service at no extra charge


Please bear in mind these timeframes are provided as a guideline only, delivery can often take longer depending on customs and service in your country. We allow up to 5 weeks for delivery.

Please note any tax, duties and handling fees levied upon entry into your country are the responsibility of the buyer. Please check with your country's customs authoritities for further information.


How do I return an order?

If you are not completely satisfied with your purchase you may return it within 14 days of receipt. Items must be returned in their original unworn condition with packaging at the buyer's expense. It is your responsibility until it reaches us and for this reason we strongly recommended gaining proof of posting. We are unable to take responsibility for returns lost or damaged in transit. We regret we are unable to refund original postage and packaging fee (if applicable) unless the item is faulty or incorrect.

**Please note items which have been personalised or altered specifically to your needs and earrings, in the interests of hygiene, are non-refundable unless faulty**

Please contact us to arrange a return here.

Every effort is made to accurately portray our products but please note colours may vary slightly dependant on screen settings and items are not shown actual size. Please read and consider measurements carefully before making your purchase.

What is vintage?

We generally regard anything pre 1990s as vintage. Vintage components are commonly used throughout our designs and may occasionally show signs of aging - light tarnishing, age spots or scuffing - though wherever possible we will always try to avoid this or buff this out. Our vintage components are previously unused old factory stock.

Do you do custom orders?

We don't accept custom orders but we can alter existing designs to your specific requirements e.g. change the length or colour of a chain, convert an earring into a necklace etc. Contact us to discuss your ideas and we'll see what we can do!

How can I contact you?

You can get in touch by using the contact form here.